IT Support · Colorado Springs
Your local, trusted MSP for Colorado Springs.
Remote in minutes, on site the same day when it needs hands — hourly with no contract, or folded into a plan. Certified engineers, published rates.
What you get
One number, one team, one answer.
Support that fixes the cause rather than the symptom, and tells you plainly what happened. Remote first, on site when it actually needs a person — and the same engineers either way.
Help desk
An AI assistant answers first, around the clock, and handles or triages what comes in. It is included in every managed plan. When a problem needs an engineer, that time is billed at our published hourly rates.
Remote support
Anything that does not need a physical visit, picked up in minutes during business hours.
On-site response
Across Colorado Springs, Florissant and Divide, scheduled same day wherever possible.
Workstations & servers
Including the awkward intermittent faults that keep coming back. Troubleshooting →
Microsoft 365 & email
Accounts, migrations, spam and delivery problems. Cloud security →
Starters & leavers
New accounts set up properly, and departing staff access actually removed.
What it costs
Use us hourly for one-off problems with no contract, or fold support into a managed plan so it is already covered. If you are unsure which is cheaper at your usage, ask — we will show you both numbers rather than steer you to the bigger one. See full pricing →
How a call actually goes
- You call or emailA person answers. No queue position, no script.
- We start remotelyMost issues are diagnosed and fixed inside the first session.
- Someone drives out if it needs handsSame day wherever possible across El Paso and Teller County.
- You get told what happenedRoot cause in plain language, not “it is working now” — so it does not come back next month.
Common calls we take
- “Email has stopped sending and we do not know why”
- “The WiFi drops in one corner of the office”
- “A server is running out of space and nobody owns it”
- “Someone clicked a link and we need to know what happened”
- “We are moving offices in six weeks”
- “Our last IT person left and took the passwords with them”
What we do not do
- Home and consumer support — we work with businesses
- Hold your credentials hostage. You get them in writing, always
- Bill for the diagnosis and then again for the same fix
- Close a ticket without telling you what caused it
If it turns out the problem is not ours to fix, we will say so and point you at who should — and not charge you for the sentence.
Is this only for businesses with a managed IT contract?
No. You can call for one-off problems and pay hourly. Plenty of clients start there and move to a plan once they see the pattern in what keeps coming up.
How fast is “same day”?
An AI assistant takes intake around the clock and resolves or triages what comes in. Engineer work follows on a best-effort basis during business hours, and anything needing a physical visit in Colorado Springs, Florissant or Divide is scheduled as soon as we can get there. We do not sell a guaranteed response time.
Do you support Mac as well as Windows?
Yes. Most of our clients run mixed environments, and Microsoft 365 support covers both.
Can you work alongside the IT provider we already have?
Yes. A fair amount of our work is a second opinion or an escalation someone else could not close. You get written findings either way, and they are yours to keep.
What do you need from us to start?
A description of the problem and someone who can grant access. We do not need a discovery call before quoting an hourly job.
Is there a minimum charge?
Work is quoted before it starts and approved in writing. You will know the number before anyone touches anything.
Where we work
On site across the Front Range, and remote anywhere it makes more sense than a drive.
Colorado Springs
El Paso County
Teller County
Including Florissant, Woodland Park, Monument and Divide. If you are just outside this and the job is the right size, ask anyway — we will tell you honestly whether we are the right people for it.
Tell us what has stopped working
Describe the problem or the size of your team and we will come back with a cost range and how we would approach it. No sales call required.
Thanks — that is on its way.
Your preliminary estimate is being prepared and will arrive by email within a few minutes. If anything is urgent, call 719-451-1218 and you will reach us straight away.