Secure Office · ongoing support · Colorado Springs
Ongoing support from an IT consulting firm.
Secure Office is our ongoing plan for small offices: phones answered, email and accounts secured, systems monitored, and an AI help desk for your team. $249 a month plus $35 per user. When you need a person, engineer time is billed hourly at published rates: remote in 30-minute increments, on site with a two-hour minimum.
What Secure Office covers
Looked after continuously, not only when something breaks.
These run on a schedule whether or not anyone has called. A person is billed only when you actually need one, and only with your OK.
Your phone answered
An AI receptionist answers your line around the clock in your business’s name, with 600 minutes a month and appointment booking. Every call and text is summarized and emailed to you.
Email security
SPF, DKIM and DMARC set up and kept at enforcement, so nobody can send mail as you. Free check →
Account security baseline
Microsoft 365 or Google Workspace: multi-factor sign-in, admin accounts locked down, risky settings off. Cloud security →
Monitoring
Your domain, website certificate and email records checked daily with a monthly report card, and your website and key systems watched around the clock.
AI help desk
Unlimited for your whole team: it answers around the clock and handles or triages what comes in. Anything it cannot resolve goes to an engineer, best effort during business hours, billed hourly.
Password vault
A shared vault for your team’s passwords, with one-time secure sharing links.
What it costs
One plan, priced by team size, with no user minimum. Engineer time is never bundled in: it is billed at our published hourly rates, so you only pay for people when you actually need one.
Example: a 10-person office is $249 + 10 × $35 = $599 a month. $299 one-time setup.
- AI receptionist: 600 minutes a month, booking, call and text summaries by email
- Email security set up and kept at enforcement
- Microsoft 365 or Google Workspace security baseline
- Daily domain, certificate and email monitoring, monthly report card
- Website and key systems monitored around the clock
- Shared password vault
- Unlimited AI help desk for your team
- Engineer time at $175/hr, only with your OK
Front Desk: the AI receptionist on its own, with 250 minutes a month. $299 one-time setup.
Project work outside the plan — migrations, cabling, office moves, one-off assessments — is quoted separately at $175/hr during business hours, $225/hr after hours, approved in writing before anything starts. On-site visits have a two-hour minimum; remote work is billed in 30-minute increments. Compare all plans →
Onboarding you get to keep
In the first 30 days we document what you have: asset inventory, network diagram, admin credentials in a vault you also hold, a tested backup restore, and a security baseline. It’s yours whether or not you stay with us.
How support actually works
- Your team calls, emails or asks the assistantAn AI assistant answers first, day or night, and resolves or triages it.
- An engineer picks up what it cannot fixBest effort during business hours, billed at our published hourly rates. We do not sell a guaranteed response time.
- Remote first, on site when it needs handsMost issues close remotely in minutes. Colorado Springs, Florissant and Divide get a person when they need one.
- It closes with an explanationIn language you can forward to somebody else, with the root cause named.
What size business is this actually for?
Offices of a few people up to about a hundred. There is no user minimum: a three-person office pays $249 + 3 × $35 = $354 a month. If an hourly arrangement would cost you less, we will say so.
What happens if something breaks outside business hours?
The AI help desk takes intake around the clock, and monitoring runs continuously. Engineer work happens on a best-effort basis during business hours; we do not sell a guaranteed response time, and whatever we do agree goes in the proposal in writing. After-hours project work is billed at $225/hr.
Do I have to switch everything over at once?
No. Most engagements start with whatever is causing the most pain — a security gap, backup, or a server nobody wants to touch — and expand from there. We coordinate the handover with your outgoing provider, and if they won’t cooperate we rebuild the documentation from the environment itself.
Is hardware and licensing included in the monthly rate?
No. The plan covers our work. Hardware, software licenses and other pass-through costs are billed at what they cost us, itemized, with no markup.
Where we work
On site across the Front Range, and remote anywhere it makes more sense than a drive.
Colorado Springs
El Paso County
Teller County
Including Florissant, Woodland Park, Monument and Divide. If you are just outside this and the job is the right size, ask anyway — we will tell you honestly whether we are the right people for it.
Get a Secure Office number for your business
Tell us about your environment and we will come back with a monthly range and what it covers. No sales call required to get a number.
Thanks — that is on its way.
Your preliminary estimate is being prepared and will arrive by email within a few minutes. If it is urgent, call 719-451-1218.