AI Help Desk · free for 30 days
An IT help desk that answers in seconds, any hour.
Describe the problem in plain words. Our AI help desk walks you through the fix, keeps every request in one place, and brings in a Summit Networks engineer when a person is needed — only with your OK.
What it does
First-line IT support for your whole team, around the clock.
Built for businesses with five to a hundred people and no full-time IT staff. It is included, and unlimited, in every managed support plan.
Fixes common problems with you
Password prompts, Outlook, printers, Wi-Fi, Microsoft 365 sign-in and more — one clear step at a time, checking the result as you go.
Every request in one place
Each problem becomes a ticket your team can follow, with the full conversation, screenshots and what was done.
Knows your setup
Answers from our knowledge base and the notes we keep for your company, so it gets better the more you use it.
A person when you need one
When a fix needs an engineer, it says so, explains the hourly rate and hands over a full summary — so you never pay for someone to start from scratch.
Web or phone
Use the help desk in your browser, or call our line: existing clients can open and check tickets by phone too.
Your dashboard, your rules
Open tickets, what we help with most and billed time at a glance — and you choose what each person on your team can see.
How the trial works
- Sign up belowName, company, work email. No credit card.
- Open the link we email youNo password to set up. You are your company’s admin, and can invite your team.
- Ask it anything ITUse it as much as you like for 30 days. The AI help desk costs nothing.
- DecideKeep it on a managed support plan, or let it end. Nothing is charged automatically.
What is free, and what is not
The AI help desk is free during the trial and unlimited on every managed support plan afterwards. Engineer time is billed hourly: $175 an hour ($225 after hours), remote work in 30-minute increments and on-site visits with a two-hour minimum. The AI tells you before an engineer is involved, and nothing is billed without your OK. Engineer work happens during business hours on a best-effort basis; we do not sell a guaranteed response time.
After the trial, managed support plans start at $79 per user per month (5-user minimum). See pricing →
Is it really an AI?
Yes, and it says so. It handles the everyday problems that do not need a person, around the clock, and passes anything that does to a Summit Networks engineer with a written summary of what was already tried.
What happens when the 30 days are up?
You keep read access to your tickets. To keep opening new ones, we set up a managed support plan with you. There is no automatic charge and no card on file.
Where does our data go?
The help desk runs in Microsoft Azure in the United States, and the AI is processed in US data centers. Never type a password or a verification code into a ticket — the help desk will tell you the same.
Can my whole team use it?
Yes. As your company’s admin you choose who sees everything, who sees only their own requests, and who sees billing.
Start your free 30-day trial
Set up in about a minute. We will email you a sign-in link.