Agent 02

Front Desk Voice Agent

Every call answered in your business name, day or night. The Front Desk Voice Agent picks up, answers common questions from your own information, offers open appointment times and takes a clear message for everything else.

The problem

Small offices miss calls at lunch, after hours and whenever the front desk is already on another line. Plenty of callers who reach voicemail hang up without leaving a message and try the next business on their list. Staffing the phone for every hour of the week isn't realistic.

How it works

1. Answers the callIn your business name, 24/7, with a greeting and answers you approve. Callers can always ask for a person or leave a message.
2. Handles the questionHours, location, services and how to get started, from your own information. Anything it doesn't know becomes a message, never a guess.
3. Holds the appointment needs approvalOffers open times from your calendar and places a hold. Your staff confirm it, or you allow instant booking for the appointment types you choose.
4. Texts back missed callers needs approvalIf a call drops or every line is busy, it texts the caller back with a message you approve in advance. Texts go only to people who called you, carry STOP to opt out, and opt-outs are honored at once (TCPA).
5. Sends you the summaryEvery call reaches you as a short written summary: who called, what they needed, and what was held or promised.