Website Chat Agent
Answers on your website at 11 pm. The Website Chat Agent answers visitors' questions from your own pages and documents, collects contact details when someone is ready, and hands the conversation to your team.
The problem
Visitors arrive with a quick question after hours, find no answer and leave. A contact form gets a reply the next day, and by then they may have called someone else.
How it works
- Learns your contentYour pages, FAQ and the documents you approve. It answers only from those.
- Answers visitorsIn chat on your site, or by text when the visitor asks for it. When it doesn't know, it says so and offers a person.
- Collects detailsName, contact information and what they need, with their consent.
- Hands off the lead needs approvalAdding the contact to your CRM and any follow-up message wait for your team's approval, or go through on templates you've approved.
- Daily summaryWhat people asked, what it couldn't answer, and which leads are waiting.
- Answer from your approved content
- Collect contact details with consent
- Hand warm leads to your team
- Say "I don't know" and offer a person
- Make up prices or promises
- Take payments
- Text anyone who didn't ask for a text (TCPA)
- Write to your CRM without approval, until you allow it
Book a demo
Tell us a little about your office. We reply within one business day to set up a 20-minute demo of the Website Chat Agent. Prefer to talk now? Call 719-451-1218.
Thanks, that is on its way.
We will email you within one business day to set a demo time. An automated first estimate may arrive by email before that; the prices on this page are what we quote. If it is urgent, call 719-451-1218.